ISO/IEC 30105-1:2016
2016-11
Indisponible en français
ISO/IEC 30105-1:2016
Résumé
ISO/IEC 30105-1:2016 specifies the lifecycle process requirements performed by the IT-enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document:
- covers IT-enabled business processes that are outsourced;
- is not intended to address IT processes but includes references to them at key touchpoints for completeness;
- is applicable to the service provider, not to the customer;
- is applicable to all lifecycle processes of ITES-BPO;
- serves as a process reference model for organizations providing ITES-BPO services.
Informations générales
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État actuel: PubliéeDate de publication: 2016-11Stade: Norme internationale à réviser [90.92]
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Edition: 1
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Comité technique :ISO/IEC JTC 1/SC 40ICS :35.020
- RSS mises à jour
Cycle de vie
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Actuellement
PubliéeISO/IEC 30105-1:2016
Les normes ISO sont réexaminées tous les cinq ans
Stade: 90.92 (Sera révisée) -
Révisée par
ProjetISO/IEC 30105-1
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