ISO 16355-4:2017
p
ISO 16355-4:2017
62631

Status : Published (Under review)

This standard was last reviewed and confirmed in 2022. Therefore this version remains current.
en
Format Language
std 1 129 PDF
std 2 129 Paper
  • CHF129
Convert Swiss francs (CHF) to your currency

Abstract

ISO 16355-4:2017 describes the analysis of the voice of the customer (VOC) and the voice of the stakeholder (VOS). These include translation of VOC and VOS into true customer needs, prioritization of these needs, and competitive benchmarking of alternatives from the customer's perspective. This document also provides recommendations on the use of the applicable tools and methods.

Users of this document include all organization functions necessary to ensure customer satisfaction, including business planning, marketing, sales, research and development (R and D), engineering, information technology (IT), manufacturing, procurement, quality, production, service, packaging and logistics, support, testing, regulatory, and other phases in hardware, software, service, and system organizations.

Read sample 

Preview this standard in our Online Browsing Platform (OBP)

General information

  •  : Published
     : 2017-02
    : International Standard confirmed [90.93]
  •  : 1
     : 25
  • ISO/TC 69/SC 8
    03.120.30 
  • RSS updates

Got a question?

Check out our FAQs

Customer care
+41 22 749 08 88

Opening hours:
Monday to Friday - 09:00-12:00, 14:00-17:00 (UTC+1)