International Standard
ISO/IEC 19086-1:2016
Information technology — Cloud computing — Service level agreement (SLA) framework — Part 1: Overview and concepts
Reference number
ISO/IEC 19086-1:2016
Edición 1
2016-09
International Standard
Vista previa
ISO/IEC 19086-1:2016
67545
No disponible en español
Publicado (Edición 1, 2016)
Esta norma se revisó y confirmó por última vez en 2021. Por lo tanto, esta versión es la actual.

ISO/IEC 19086-1:2016

ISO/IEC 19086-1:2016
67545
Idioma
Formato
CHF 151
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The electronic version of this International Standard can be downloaded from the ISO/IEC Information Technology Task Force (ITTF) web site

Resumen

ISO/IEC 19086-1:2016 seeks to establish a set of common cloud SLA building blocks (concepts, terms, definitions, contexts) that can be used to create cloud Service Level Agreements (SLAs).

This document specifies

a) an overview of cloud SLAs,

b) identification of the relationship between the cloud service agreement and the cloud SLA,

c) concepts that can be used to build cloud SLAs, and

d) terms commonly used in cloud SLAs.

ISO/IEC 19086-1:2016 is for the benefit and use of both cloud service providers and cloud service customers. The aim is to avoid confusion and facilitate a common understanding between cloud service providers and cloud service customers. Cloud service agreements and their associated cloud SLAs vary between cloud service providers, and in some cases different cloud service customers can negotiate different contract terms with the same cloud service provider for the same cloud service. This document aims to assist cloud service customers when they compare cloud services from different cloud service providers.

ISO/IEC 19086-1:2016 does not provide a standard structure that can be used for a cloud SLA or a standard set of cloud service level objectives (SLOs) and cloud service qualitative objectives (SQOs) that will apply to all cloud services or all cloud service providers. This approach provides flexibility for cloud service providers in tailoring their cloud SLAs to the particular characteristics of the offered cloud services.

ISO/IEC 19086-1:2016 does not supersede any legal requirement.

Informaciones generales

  •  : Publicado
     : 2016-09
    : Norma Internacional confirmada [90.93]
  •  : 1
     : 34
  • ISO/IEC JTC 1/SC 38
    35.210 
  • RSS actualizaciones

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