Abstract

This document provides requirements and guidelines in order to ensure a minimum quality for online and onsite Tourist Information Services provided by Tourist Information Offices (TIO) of any type and size, whether publicly or privately operated, in order to satisfy visitors’ expectations. This document is the revision of ISO 14785 whose contents have been updated and includes now guidelines to online tourist services.


General information 

  • Status
     :  Under development
  • Edition
     : 2
  • Technical Committee
     : ISO/TC 228 Tourism and related services
  • ICS
     :
    03.080.30 Services for consumers
    03.200.01 Leisure and tourism in general

Sustainable Development Goals

This standard contributes to the following Sustainable Development Goals:

8
Decent Work and Economic Growth
9
Industry, Innovation and Infrastructure
11
Sustainable Cities and Communities

Life cycle


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