Final Draft
International Standard
ISO/FDIS 11367
Service excellence — Principles and model for public service organizations
Reference number
ISO/FDIS 11367
Edition 1
Final Draft International Standard
ISO/FDIS 11367
83829
This draft is in the approval phase.

Abstract

This document specifies the service excellence terminology, principles and model so that public organizations that deliver services could provide outstanding experience to their key stakeholders. These can be the society (the citizens) they serve as well as other partner organizations they interact with for the purpose of delivering the excellent service.

General information

  •  : Under development
    : Proof sent to secretariat or FDIS ballot initiated: 8 weeks [50.20]
  •  : 1
     : 34
  • ISO/TC 312
    03.080.01 
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