Draft International Standard
ISO/DIS 11367
Service excellence — Principles and model for public service organizations
Reference number
ISO/DIS 11367
Edición 1
Draft
International Standard
Vista previa
ISO/DIS 11367
83829
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ISO/DIS 11367

ISO/DIS 11367
83829
Idioma
Formato
CHF 63
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Resumen

This document specifies the service excellence terminology, principles and model so that public organizations that deliver services could provide outstanding experience to their key stakeholders. These can be the society (the citizens) they serve as well as other partner organizations they interact with for the purpose of delivering the excellent service.

Informaciones generales

  •  : En desarrollo
    : Cierre de la votación [40.60]
  •  : 1
     : 33
  • ISO/TC 312
    03.080.01 
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