Status : Published (Under review)

This standard was last reviewed and confirmed in 2020. Therefore this version remains current.
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Abstract

ISO 9241-154:2013 gives guidance on, and requirements for, the user interface design of interactive voice response (IVR) applications. It covers both IVR systems that employ touchtone input and those using automated speech recognition (ASR) as the input mechanism. It is equally applicable to cases in which the caller or the IVR system itself (e.g. in some telemarketing applications) initiates the call. It is intended to be used together with ISO/IEC 13714.

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General information

  • Status
     : Published
    Publication date
     : 2013-02
    Stage
    : International Standard confirmed [90.93]
  • Edition
     : 1
    Number of pages
     : 35
  • Technical Committee :
    ISO/TC 159/SC 4
    ICS :
    13.180  35.180 
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