ISO 10004:2012
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ISO 10004:2012
56869

Abstract 

ISO 10004:2012 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.

ISO 10004:2012 is intended for use by organizations regardless of type, size or product provided. The focus of ISO 10004:2012 is on customers external to the organization.


General information 

  •  :  Withdrawn
     : 2012-09
  •  : 1
     : 32
  •  : ISO/TC 176/SC 3 Supporting technologies
  •  :
    03.120.10 Quality management and quality assurance

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