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This document specifies service excellence terminology, principles and model to achieve outstanding customer experience and sustainable customer delight. It does not focus on the provision of basic customer service but on the provision of excellent service.

This document applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.


General information

  • Status :  Published
    Publication date : 2021-06
  • Edition : 1
    Number of pages : 22
  • Technical Committee
    :
    ISO/TC 312
    Excellence in service
  • ICS :
    03.080.01
    Services in general

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