ISO/DIS 11367
u
ISO/DIS 11367
83829

Status : Under development

en
Format Language
std 1 63 PDF
std 2 63 Paper
  • CHF63
Convert Swiss francs (CHF) to your currency

Abstract

This document specifies the service excellence terminology, principles and model so that public organizations that deliver services could provide outstanding experience to their key stakeholders. These can be the society (the citizens) they serve as well as other partner organizations they interact with for the purpose of delivering the excellent service.

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General information

  •  : Under development
    You can help develop this draft international standard by contacting your national member
    : DIS ballot initiated: 12 weeks [40.20]
  •  : 1
     : 33
  • ISO/TC 312
    03.080.01 
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