ISO 11367:2025

Published (Edition 1, 2025)

ISO 11367:2025

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Abstract

This document establishes the principles of public service excellence and gives guidance on a public service excellence model.

This document is applicable to public service organizations that deliver services and aim to provide an outstanding experience to their key stakeholders, such as the society (the citizens) they serve, and other partner organizations for the purpose of delivering excellent service.

General information

Status
: Published

Publication date
: 2025-02

Stage
: International Standard published [60.60]
Edition
: 1

Number of pages
: 34
Technical Committee :
ISO/TC 312

ICS :
03.080.01
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