Draft International Standard
ISO/DIS 11367
Service excellence — Principles and model for public service organizations
Reference number
ISO/DIS 11367
Edition 1
International Standard
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ISO/DIS 11367
This Draft International Standard is in the enquiry phase with ISO members.

ISO/DIS 11367

ISO/DIS 11367
CHF 63
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This document specifies the service excellence terminology, principles and model so that public organizations that deliver services could provide outstanding experience to their key stakeholders. These can be the society (the citizens) they serve as well as other partner organizations they interact with for the purpose of delivering the excellent service.

General information

  •  : Under development
    : Close of voting [40.60]
  •  : 1
     : 33
  • ISO/TC 312
  • RSS updates

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