Abstract
This document specifies principles and activities for designing excellent service that achieve outstanding customer experience. It applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.
General information
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Status: PublishedPublication date: 2021-06Stage: International Standard to be revised [90.92]
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Edition: 1Number of pages: 26
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Technical Committee :ISO/TC 312ICS :03.080.01
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Life cycle
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Now
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Will be replaced by
Under developmentISO/AWI 24082