Abstract
This document specifies principles and activities for designing excellent service that achieve outstanding customer experience. It applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.
General information
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Status: Under developmentStage: New project approved [10.99]
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Edition: 1
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Technical Committee :ISO/TC 312
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Life cycle
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Previously
PublishedISO/TS 24082:2021
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Now