Reference number
ISO/TS 24082:2021
© ISO 2025
Technical Specification
ISO/TS 24082:2021
Service excellence — Designing excellent service to achieve outstanding customer experiences
Edition 1
2021-06
Technical Specification
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Published (Edition 1, 2021)

ISO/TS 24082:2021

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Format
CHF 132
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Abstract

This document specifies principles and activities for designing excellent service that achieve outstanding customer experience. It applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.

General information

  • Status
     : Published
    Publication date
     : 2021-06
    Stage
    : International Standard to be revised [90.92]
  • Edition
     : 1
    Number of pages
     : 26
  • Technical Committee :
    ISO/TC 312
    ICS :
    03.080.01 
  • RSS updates

Life cycle

Sustainable Development Goals

This standard contributes to the following Sustainable Development Goals

3
Good Health and Well-being
8
Decent Work and Economic Growth
9
Industry, Innovation and Infrastructure

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