Abstract

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This document specifies principles and activities for designing excellent service that achieve outstanding customer experience. It applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.


General information 

  • Status
     : Published
    Publication date
     : 2021-06
  • Edition
     : 1
    Number of pages
     : 26
  • Technical Committee
     : ISO/TC 312 Excellence in service
  • ICS
     :
    03.080.01 Services in general

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Life cycle

Sustainable Development Goals

This standard contributes to the following Sustainable Development Goals

3
Good Health and Well-being
8
Decent Work and Economic Growth
9
Industry, Innovation and Infrastructure

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