Abstract
PreviewThis document specifies principles and activities for designing excellent service that achieve outstanding customer experience. It applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.
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Status: PublishedPublication date: 2021-06
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Edition: 1Number of pages: 26
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- ICS :
- 03.080.01 Services in general
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std 1 124 | PDF + ePub | |
std 2 124 | Paper |
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